We carry inventory for a variety of popular brands and models within those specific brands. If an item is out of stock we will notify you within 48 hours of receipt of your order. In many cases we can go directly to the manufacturer or distributor for the out of stock item. Such shipments generally turnaround within 3-5 days additional to our location and will then be immediately shipped to you at no additional charge.
We handle special orders all the time for knives we do not necessarily stock, you can email us at [email protected] and we will gladly try to assist you with your custom order to get you the product you are looking for. We represent over 750 different and major brands! If you don’t see it on our page it doesn’t necessarily mean we don’t have it or cannot get it for you. Just ask us and will do our best on your behalf. Be advised that knives are like many products such as cars, where manufacturers phase out older or less popular models all the time. In such instances we will let you know if a particular item has been discontinued and can no longer be obtained directly from the manufacturer. In such cases you may have to seek discontinued products using alternative 3rd party sources such as specialty dealers or E-Bay for those discontinued products.
We regularly restock popular knife brand models that become sold out. For less popular models, we handle their restocking on a case by case basis. We are dependent on the manufacturers and distributors whom we deal with for inventory updates regarding out of stock merchandise. We're continually checking our wide array of suppliers. We will of course notify you if a particular model is out of stock and its availability status. We will do our best to obtain out-of-stock merchandise for you in a reasonable period of time. If we are unable to do so we will inform you within 48 hours of our being informed regarding the product's unavailability.
In a word, "NO." We will never knowingly deal in counterfeit knife goods. We only sell the real thing; the actual name brands. We make sure all our goods come direct from the manufacturers or approved distributors for those brands who we affiliate with. Often times manufacturer's copy each others designs when there are no patent infringement issues so a particular model offered by one brand may look very similar to another brand's model. In this case, they are not counterfeit models but simply different competitor offerings.
it's our aim to ship out your order within 2 Business days from the date the order was received. From the day you receive a shipping notification email from us orders can take approximately 3-5 Business days for delivery. (Some areas only receive shipments once a week, for these areas orders can take 5-7 Business days for delivery).
Do you do valuations on Knives?
We will do estimates and unofficial appraisal valuations on knives but the pricing is very dependent upon the information you provide including any documentation, photographs of the product, certifications and above all, the conditions of the knife being appraised. No valuation provided is more than an unofficial estimate and will not qualify as a legal document. For that you will need to contact a certified appraiser which we are not.
Goods purchased from The Knife Guy will be sent out within 2 Business days from receipt of the payment. We only ship orders on Monday - Fridays. We use UPS and USPS as our regular carriers.
CLEANING AND OILING
Always keep your knife clean. Wipe away debris and, if needed, wash with a mild detergent. Always dry your knife after cleaning. Leaving it to dry by itself or soaking it in water can cause the knife to show rust spots. To protect your knife, simply wipe a light coating of oil on the blade, pivot points, and lock (if applicable) before storing. Some food types for example lemons will give your knives a patina if not properly cleaned after use. Some coatings for example, Oxide Black wash will come off if left uncleaned overnight after cutting lemons, meat etc.
STORAGE
After applying a light coating of oil to blade and pivot, store folding knives closed and fixed blades in their sheaths or blade guards. For knives with leather sheaths it’s not recommended to store them for extended periods of time in the leather sheath as the sheath and blade steel will cause a reaction and in return leave rust or patina marks on the blade.
Always remember that even the most advanced knife steels rust if not cared for properly.
Our return policy covers 30 days from date of purchase for refunds. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund but we will consider a one-for-one exchange for similar value, for items purchased within 60 days of purchase so long as we receive the original product back and in a reasonable condition with a brief, written explanation from you explaining the reason for the return.
To be eligible for a return, your item must be unused, or at least undamaged and in a similar condition that you received it. It must also be in the original packaging and include all the pamphlets or documentation included with the product. Products not wrapped properly when returned will not qualify for exchange (or an applicable refund,) if the items are received by us in a damaged condition.
Before returning any orders to us you will need to notify us by email first to [email protected] or to [email protected] with your order information and a brief explanation for the return/exchange. A return to vendor (RTV) number will be allocated to your order for any returns to us. If there is no associated RTV number any items sent back to us will be returned to sender.
To complete your return, we require a copy of your receipt or proof of purchase or order number and a brief explanation of the reason for the return.
There are certain rare situations where only partial refunds are granted (if applicable)
Any item not in its original condition, that is damaged such as a snapped blade or missing parts for reasons not due to our error. (Include all components such as sheath where applicable, original packaging, instructions, boxes etc. that was received with your original purchase)
Any item that is returned more than 30 days after delivery will not be refunded and the item may or may not be eligible for a refund or exchange.
Refunds (if applicable).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange request.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds are processed within 10 Business days from the date of the approval of the return.
Late or missing refunds (if applicable).
If you haven’t received your refund within 15 business days after being notified by us, first check your bank account and
then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing delay before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] and notify us concerning the missing refund. We will check from our end and respond within 72 hours.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] or [email protected] and send your item to the address we provide you.
Certain brands such as Buck have a lifetime warranty so you will want to contact the manufacturer directly for those brands regarding parts replacements including blades, handle components and sheaths.
You will be responsible for paying for your own shipping costs for returning the item in question. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping maybe deducted from your refund.
Depending on where you live, the time may vary take for your exchanged product to reach you. .
If you are returning a item a courier service such as Fedex should be used where a signature is needed on a waybill. Otherwise there's no way for us to guarantee that we have received your returned item. Nor do we take any responsibility for your items until such time that we have signed for delivery to our premises for any returned items. We always suggest your using a a third party courier service who offers insurance options if the product you're returning has significant cost value.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
Contact Us:
Customer support
1-774-437-9652
Mon - Fri
9:00 AM - 4:00 PM
Send a message
We'll get back to you as soon as we possible.
[email protected]
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